the policies

Soul Tapping is committed to safeguarding your privacy and is bound by the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles, and other laws governing how health service providers handle your Personal Information and Sensitive Information (including information about your health).

This policy applies to our website (www.soultapping.com.au) and any services provided by Soul Tapping. It sets out how we collect and treat your personal information. We currently do not collect any Sensitive Information.

Definitions in this policy

'Personal Information' means information held by Soul Tapping, that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address and phone number. It does not include “Sensitive Information”.

Collection

1) To provide our services to you, Soul Tapping may receive and store Personal Information (known in this Policy as ‘your Data’) that you:

a) enter onto our website or forms;

b) provide to us directly to book an appointment, workshop or program;

c) include in your communication with us (including email, phone or social media);

d) provide via surveys or feedback; or

e) give to us in other ways.

2) This data may include your:

a) contact details including name, phone number, address and email address

b) payment and billing information (which we may use to bill you for our services and to process your payments (including credit card details)

c) health information (both physical and mental health), or other information voluntarily provided by you.

3) The information requested is limited to what is required to:

a) deliver the service requested;

b) ensure your safety and wellbeing, and that of other participants and facilitators at Soul Tapping;

c) send information and updates; and

d) process purchases of services and products provided by Soul Tapping.

4) Individuals are asked to provide their consent to the collection of this information at the time of booking.

5) When you visit the website of Soul Tapping (www.soultapping.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Use of your data

6) Your data will only be used and disclosed for the purpose for which it was collected. This includes maintaining your account and contact details, providing you with our services, and processing payments.

7) Soul Tapping may use your data (such as contact details) to provide you with information and updates on our services, additional opportunities available to you or to improve our services and better understand your needs through direct marketing emails. However, you will be asked to provide your consent, before being added to any email lists.

8) If, at any time, you would like to stop receiving promotional emails, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 7 business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you emails about your account, any services you have requested or received from us, or for other customer service purposes.

9) If you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us using the details provided below.

Disclosure of your data

10) Client testimonials or feedback will only be shared publicly (eg. on social media or website) if the client has provided consent. The client will also be given the option to have their words de-identified.

11) Soul Tapping will not share your data with a third party unless:

a) it is required for the delivery of our services (for example, where we might be delivering a service in partnership with another organisation or practitioner); or

b) required by law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request and any other exceptional circumstances (as outlined in my Confidentiality policy).

12) We will not provide your personal information to other organisations for the purposes of direct marketing.

13) In the above occasions, we will request that the third party follow this policy regarding handling your personal information.

Security of your data

14) Soul Tapping is committed to keeping your Data secure. We take reasonable steps to protect your Data from misuse, loss, unauthorised access and modification or disclosure.

15) All personal information is stored securely - in program and on a computer that is password protected. De-identified notes from individual sessions are stored in a locked cupboard.

16) You are solely responsible for maintaining the secrecy of any passwords and other account information pertaining to our student portal.

Access to your data

17) You may request details of your Data that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).

Questions or complaints about your privacy

18) If you have any questions or complaints about our privacy practices, please feel free to send these to hello@soultapping.com.au

19) We take complaints very seriously and will respond shortly after receiving written notice of your complaint

Changes to our privacy policy

20) This Privacy Policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our privacy policy.